FAQ
Last updated: February 2026
Find quick answers about Proptis challenges, rules, payouts, and support.
If you can’t find what you need, chat with us anytime — 24/7.
1. What is Proptis?
Proptis provides a simulated evaluation program designed to test trading discipline under transparent rules.
Proptis does not act as a broker, does not offer investment advice, and does not accept deposits.
2. Are accounts real or simulated?
Unless explicitly stated otherwise, accounts provided during evaluation are simulated.
Performance in a simulated environment may differ from real market conditions (slippage, liquidity, execution).
3. How do I start?
Choose a program (1-Phase, 2-Phase, or Instant Funded if available), select your account size, complete checkout,
then follow the rules and objectives shown on the Rules page and inside your dashboard.
4. What instruments can I trade?
Available instruments depend on the platform and your selected program (e.g., forex, indices, commodities, crypto).
The exact list is shown in your dashboard and may vary by region or provider.
5. What are the main rules I must follow?
Key rules typically include daily drawdown and maximum drawdown limits, plus program-specific conditions.
Always refer to the Rules page for the official and most recent version.
6. Can I trade news / hold overnight / trade weekends?
This depends on the program rules you selected. Some challenges allow these conditions, while others may restrict them.
Please check the Rules page and your dashboard for the exact limitations of your account.
7. How do payouts work?
Payouts are performance-based rewards and are subject to eligibility, rule compliance, and verification.
For details, please read our Payouts Policy.
8. Are payouts guaranteed?
No. Payouts are not guaranteed. They depend on performance, compliance with all rules, verification, and review.
9. Are challenge fees refundable?
Refund eligibility is limited due to instant access to a digital service.
Please read our Refund Policy for the conditions that may apply.
10. Do you provide investment advice or manage capital?
No. Proptis does not provide investment advice, portfolio management, brokerage services, or guaranteed returns.
Proptis offers an evaluation service in a simulated trading environment.
11. What if my account is flagged or closed?
If rule violations, prohibited activity, or suspicious behavior are detected, the account may be restricted or terminated.
This can affect eligibility for rewards. If you believe a mistake occurred, contact support.
Contact & Support (24/7)
Need help now? We’re here 24/7.
Email: support@prop-tis.com
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a financial product offer, or a guarantee of results.